FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER SHIP?
We process and ship coffees within 2 business days after you’ve placed your order. Immediately after checking out, you will see an order receipt that will let you know your order is being processed. As soon as your order leaves our warehouse, FedEx will send you tracking information that will act as your final confirmation.
If you do not see an email with your order details, check in your ‘My Account’ page to make sure your order has gone through.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped via FedEx Ground services departing from Minneapolis, MN. Orders have a typical ship time of 2-7 business days, but shipment time will vary based on proximity to Minnesota.
If express shipment is required, please select that option during the checkout process. All express shipments DO NOT quality for La Bodega Free Shipping and you will be responsible for the additional costs.
For every order, you will receive tracking information and an ETA directly from FedEx via email after it has left our warehouse.
WHO DO I CONTACT IF THERE IS A PROBLEM WITH SHIPPING?
You will receive your FedEx tracking information after your order has shipped, directly from FedEx. We recommend visiting www.FedEx.com or calling 1 (800) 463-3339 to handle any problems with shipping. Make sure to have your tracking number handy when calling to ensure prompt service.
If your box arrives damaged, please make a note of that with the driver and take photos to assist in processing any claims. Email photos and a description of how the coffee arrived to firstname.lastname@example.org and we will assist in processing a claim on your behalf.
WHAT IS LA BODEGA'S RETURN POLICY?
We at La Bodega stand behind every coffee we sell. We highly suggest that coffees are sampled prior to purchase to ensure calibration between your company and ours. If there is any major quality discrepancy between sample and landed coffee, please contact us at email@example.com immediately so we can thoroughly evaluate and find a common resolution.
Returns based on anything other than quality may be assessed a $25.00 restocking fee and any return shipment fees associated with the return.
WHAT IF THERE IS A CHANGE IN MY ORDER?
We understand needs change and mistakes happen – if you need to make changes to an order, please email firstname.lastname@example.org as soon as possible. We ship orders immediately after they are received, so if your change or cancellation comes after your order has begun processing, there will be a restocking fee of $25.00 and you are responsible for any return shipment fees if the order has left our warehouse.
I JUST SAMPLED THE COFFEES YOU SENT ME A MONTH AGO. NOW IT'S SOLD OUT. HOW CAN I BUY THIS COFFEE?
All coffees are offered on a first-come first-served basis. We suggest a timely turnaround when sampling our offerings. Since we offer a carefully curated selection of in-season green coffees, our list of offerings are subject to selling out.
If the coffee’s quantity available becomes low, we reserve the right to cut off sampling in order to prevent you from a cupping a coffee you won’t be able to buy.
I AM AN INTERNATIONAL ROASTER LOOKING TO ORDER YOUR COFFEE - HOW CAN I?
La Bodega offers free streamlined shipping into the United States and Canada only.
If you are outside of the United States or Canada and would like to order coffee from www.BODEGA.coffee, please email email@example.com before doing so.
For orders over 500-pounds, we are able to provide the following supporting documentation:
- USDA Phytosanitary Certificate – $60.00 USD per order
- Certificate of Origin for each coffee – $5.00 USD per coffee
- Invoicing documents
Please note that we do not take responsibility for the coffee, or its clearance through customs after the coffee ships from our warehouse to a destination in the United States. You are 100% responsible for clearance through customs and we cannot accept returns of any kind once the coffee leaves the United States.
I WOULD LOVE TO ORDER, BUT I NEED TERMS FIRST. CAN I HAVE TERMS?
We are unable to offer credit terms at this time. Coffee orders must be paid for at Checkout before the order is processed to ensure speedy delivery.
THE COFFEE THAT I ARRIVED IS NOT THE COFFEE I ORDERED...
We encourage you to sample our coffees before you order them. This will guarantee that what you receive is exactly what you ordered.
If the product description written on the tag attached your bag of coffee is different from what is written on your order receipt, or if you believe you ordered a different coffee than what is written on both identification tag and receipt, please email firstname.lastname@example.org for a quick resolution.
MY COFFEE SHIPPED TO THE WRONG ADDRESS. HELP?
At Checkout, you have the ability to choose a custom shipping address for every order. Please check this area carefully to prevent shipments from reaching the wrong address.
FedEx will send a tracking number as soon as your shipment leaves our warehouse. If you notice it is shipping to an incorrect address, you have two options:
- Pickup your order at a FedEx Local Terminal by contacting FedEx at 1-800-463-3339 or at their Customer Support Page. Please reference your FedEx tracking number that is emailed to you.
- Email email@example.com as soon as possible to have that shipment re-routed to the appropriate address before the shipment is scheduled for delivery.
If the shipment is re-routed after its scheduled time for delivery, you may be charged any associated shipping costs.
CAN I PALLETIZE MY SHIPMENTS?
All La Bodega 50-pound bags ship in reinforced corrugated cardboard boxes straight to your door via FedEx Ground Free Shipping. Due to shipment sizes and because we are able to offer free shipping via FedEx, we do not palletize shipments.
CAN I PICKUP MY ORDER FROM YOUR WAREHOUSE?
We offer free free FedEx Ground shipping in an effort to make your green coffee purchasing process more streamlined and easier. At this time we are unable to offer local pickup.
FedEx Ground will typically deliver to locations in the Midwest within 1 business day from our warehouse in Minneapolis, MN.
Not seeing what you need? Contact us with your question by filling out the form below.